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Certified Services

The quality and commitment of the Central Library is certified by TÜV Rheinland, a testament to the continual improvement process in place at the library.

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Certificate – ZB ISO 9001:2015Certificate Quality Management Central Library – ISO 9001:2015

After an intense period of preparing the change-over to the latest standard (DIN ISO 9001:2015) as well as the ConSense software, TÜV Rheinland has recertified the quality management system of the Central Library (ZB).

Following the recertification audit on 20 February 2020, ZB was certified for its competence and efficiency in the areas of “library, information management, bibliometrics, language, and scientific publishing services”.

A number of ZB’s procedures were optimized for its customers and will also continue to be subject to an ongoing improvement process. Should you have any suggestions, comments, or requests with respect to our services, please contact our staff directly, or make use of the visitors’ book in the reading room, or make use of our online Contact Box.